Support & Resources

We offer both options so you can decide based on your company's financial situation:

• Rental: The advantage is "flexible cash flow" and "all-inclusive service". No large upfront payment is required, and the monthly fee covers maintenance and consumables — ideal for clients who don't want to worry about ongoing upkeep.
• Purchase: The advantage is "asset ownership". The machine becomes a company asset, and if your print volume is very low, the total long-term cost may be lower.

We allow customers to "freely choose their contract length". While the standard term is generally 36 to 60 months, we can accommodate your project cycle (e.g. 12 or 24 months), and even offer short-term event rentals — highly flexible.

Brand New machines are suited to businesses with very high print quality requirements or those seeking the latest technology. Refurbished machines offer excellent value for money, ideal for general document processing and internal printing, with monthly fees typically 30–50% lower than new machines.

Yes. At the end of the rental term, you may choose to purchase the equipment at a preferential price, renew the contract, or upgrade to a newer model.

Yes. If your business needs change, you may apply to upgrade to a higher-tier device. We will adjust the rental plan based on actual circumstances. Please contact your account manager for details.

Yes. Our rental plans are "All-inclusive", covering black and colour toner, drums, parts replacement, and on-site labour. Only paper and staples need to be supplied by the client.

Whether you are in Hong Kong, Macau, or the Greater Bay Area, we guarantee on-site repair within 1 business day. If your office is located in a busy commercial district, we can often arrange Same Day service to minimise disruption to your operations.

Yes. Clients on a comprehensive maintenance plan are entitled to a loan machine service. When your device requires extended repair, we will provide an equivalent backup device to ensure business continuity.

You can request a repair through the following channels:

• Call our customer service hotline: (+852) 2117 8978
• WhatsApp: 9160 2659
• Via the Contact Us form on our website

We commit to responding within 4 hours.

We offer complete flexibility. You may choose:

• Sign and pay in Hong Kong: Convenient for head office centralised management, settled in HKD.
• Sign and pay locally: Based on the needs of your Mainland/Macau branch, contracts can be signed locally and settled in local currency (RMB/MOP) for easier tax filing.

Yes. If payment is made in Mainland China, our Mainland partner can issue a VAT Special Invoice (Fapiao) for your company's tax filing purposes.

Yes, we provide cross-border services covering Hong Kong, Macau, and the Greater Bay Area. For details, please see Greater Bay Area Services.

Absolutely supported, and No Extra Charge. Many suppliers charge additional fees for Mac PostScript drivers, but at Startech, this is a standard free service — ensuring your Mac prints with accurate colours.

Yes. Our IT team will assist with SMTP server configuration, allowing you to scan documents directly from the copier and send them to colleagues' email inboxes.

You can find driver download links for each brand in the "Customer Service Downloads" section at the top of this page. Select the appropriate operating system version to download. If you have any issues, please contact technical support.

Project timelines depend on the scale and complexity of the work. Simple network cabling may take 1–2 weeks, while large-scale system development can take 3–6 months. We will provide a detailed project schedule after completing the requirements analysis.

The easiest method is via WhatsApp. Simply take a photo of the machine's "Total Counter" display and send it to our dedicated line.

We accept multiple payment methods, including:

• Bank Transfer
• FPS (Faster Payment System)
• Cheque / e-Cheque
• PayMe